About Doug
Hi! Doug Osborne here, a sales consultant for Serra Traverse City. I started selling vehicles in 2007 because I love car shopping. My friends would ask me to go with them to find a car, even before I worked for a dealership, and it had a positive effect on me. Now, 15 years later, I still love it! I promise to care for you as if you're my own family! You can count on me to listen to your needs, understand your unique situation and do everything possible to find the perfect vehicle based on your needs, preferences, and budget. My colleagues and friends know me for my love of solving puzzles, especially things like Rubik's Cubes, which is generally within arm's reach of me at all times. However, spending time with my four adult children and 15 grandbabies is always the highlight of my days – they're all still around the TC area!
Customer rating
4.9 / 5 based on 170 ratings (123 written reviews)
Recent reviews
Made the buying experience positive
— James A. ,
Very knowledgeable
— Anthony Y. ,
I enjoyed Doug’s personality and having him guide me through the process of buying a car for the first time.
— Kaylie T. ,
Very efficient, I appreciated his knowledge and ability to move through the deal quickly.
— Lisa N. ,
Great! He was very helpful and considerate.
— Laura M. ,
Doug is an excellent salesman. He is diligent in providing information. He even does follow ups after vehicle delivery.
— Donald V. ,
Doug was great, he was personable and worked well with me and my wife when we both came to buy vehicles. He was not pushy or forced us into anything we didn’t want. I’ve already recommended him to a family member and will continue to recommend Doug. If I ever need a vehicle again I would definitely go back to Doug.
— Austyn T. ,
Doug was absolutely amazing!! I can not say enough about how professional Doug was to work with..I had trouble getting approved and Doug went out of his way and some how was able to get me into the vehicle I had my heart set on..Doug well be my sales man for life!
— Matthew B. ,
Doug is GREAT! We enjoy working with him, enough so we just completed our third purchase from him! He is a no BS kind of guy, straight forward and no pressure- and that is what we love that about him. The last car we bought was for our daughter after looking for months and it was a surprise because we told her the deal fell through. When we took her to the dealership to “test drive” another car he had her new Jeep parked out front with a GIANT red bow on it! He surprised me and her! He just goes out of his way to make the whole process less stressful. Seek him out you will NOT be disappointed!
— Tammy R. ,
This is my second purchase experience with Doug within the last couple of years, and I am 100% loyal! Doug is actually the best salesperson I've ever dealt with in 25+ years of automotive dealing. Firstly, he is a man of high personal and professional values and principles. He can be trusted, and it is evident that he is actually your ally throughout the entire process. Even though his department is "sales," he is your representative during the whole everything and is looking out for your best interest. He cares, and that means so much! I always recommend contacting Doug, whether you're considering a change or unsure; he'll guide you through every step and make it all as easy as could be. Don't hesitate: call Doug right away! He'll take excellent care of you!
— Jessica W. ,
Specialties
- ROGUE
- OUTBACK
- ESCAPE
- F-150
- FORESTER