About John
My motto is: “Customer service is everything!” I take pride in being an honest person who can get along with just about anyone. Proud of the high customer service marks I have received throughout my 30+ year career in the auto industry. I started working for my father, and have continued to thrive in this business. I attended Hart High School and the Masters College. Outside of the dealership, I love to spend time with my wife, Patti, and my 3 amazing children. My hobbies and interests include basketball, writing music, traveling, and watching sports – go Lakers!
Customer rating
4.9 / 5 based on 3403 ratings (2174 written reviews)
Recent reviews
Excellent. John explained the changes on programming after my steering wheel was replaced because the lane assist stopped working on my 2022 Tiguan.
— Janice S. ,
Incredibly nice person, very transparent and clear with the process and everything involved. Responsive to text messages and helped me out when he saw the need. I live in Grand Rapids but would heavily consider driving up to Traverse City just so John could be my advisor again on future Volkswagen needs. Thank you Serra!
— Ian A Prokes I. ,
Great service, friendly, and professional
— Derrick C. ,
Great
— Lisa P. ,
Very personable, pleasant, and accommodating.
— Jeff E. ,
The nicest, most professional, and courteous dealership we’ve ever been to right from the sale of our Volkswagen all the way to the maintenance/oil changes changes! Thank-you, John! The Monusko Family
— Danny M. ,
Professional, kind and efficient!
— Genevieve L. ,
Excellent!! John is very experienced and has great diagnostic abilities.
— Kim W. ,
All we can say is John always gets things done, we appreciate him! He’s so congenial, thorough & on point! We had a slight issue yesterday ( no fault of theirs) & John ( with the mechanic whom was working on the maintenance of our Jetta); made a decision on the solution for the problem, and it worked fabulously! Definitely will continue to go see John & Serra dealership for maintenance & anything else for our Jetta! Thanks John for having amazing communication skills & being so good at your job! You make our experience there always easy!
— Susan A. ,
Super friendly and helpful, car was done in a reasonable time.
— Trevor G. ,