About Kayla
As a Service Advisor for the past two and a half years at Serra Traverse City, I bring a customer-centric and detail-oriented approach to my role. I am known for my ability to effectively communicate with clients, providing clear explanations and addressing their concerns with empathy and professionalism. My passion for helping others and my strong work ethic have earned me a reputation for excellence. I am a lifelong resident of Michigan, and I take pride in my community and the relationships I have built with our clients. In addition to my experience, I hold a degree from Baker College. My analytical skills and problem-solving abilities enable me to quickly identify and resolve issues, ensuring our customers have a seamless experience. Outside of work, I enjoy spending time with my spouse, exploring the outdoors, and immersing myself in the world of books. Reading has always been a passion of mine, and I appreciate the escape and knowledge it provides.
Customer rating
4.9 / 5 based on 625 ratings (451 written reviews)
Recent reviews
She is outstanding! Professional, knowledgeable.
— Steven U. ,
Kayla did a great job of keeping us informed on the work being done on our GMC Truck. She is always smiling and has a attitude.
— William E. ,
Kayla kept us informed throughout the process, as this took several days the updates where very much appreciated. She also took the initiative to have a loaner car ready for my wife upon her arrival back in town if needed. the loaner wasn't needed but Kayla's readiness was a 10. Our experience with Serra and Kayla in particular was great and we will be back.
— Jason K. ,
Always professional and make me feel my vehicle and myself are important.
— Janice D. ,
She was very helpful. I was not aware of the changes that were made since bill marsh became serra. I drove from an hour away to get an oil change at que like normal only to find that was no longer in service and an appointment was required currently which I did not have. She made it possible for me to get an oil change so I didn't have to drive back home and come back another day.
— Jamie K. ,
I appreciate the personal service from Kayla. I
— Elizabeth A. ,
Courteous and efficient. Kayla always keeps us informed on the progress and always answers our questions. She certainly goes above and beyond.
— Michelle C. ,
Good communication. Very helpful and timely.
— Cheryl S. ,
She is capable, knowledgable, experienced and professional. Friendly and always willing to answer related technical questions. You are lucky to have her.
— John K. ,
Fast service and very polite
— Richard M. ,