About Kayla
As a Service Advisor for the past two and a half years at Serra Traverse City, I bring a customer-centric and detail-oriented approach to my role. I am known for my ability to effectively communicate with clients, providing clear explanations and addressing their concerns with empathy and professionalism. My passion for helping others and my strong work ethic have earned me a reputation for excellence. I am a lifelong resident of Michigan, and I take pride in my community and the relationships I have built with our clients. In addition to my experience, I hold a degree from Baker College. My analytical skills and problem-solving abilities enable me to quickly identify and resolve issues, ensuring our customers have a seamless experience. Outside of work, I enjoy spending time with my spouse, exploring the outdoors, and immersing myself in the world of books. Reading has always been a passion of mine, and I appreciate the escape and knowledge it provides.
Customer rating
4.9 / 5 based on 684 ratings (494 written reviews)
Recent reviews
Kayla did a great job with getting my truck scheduled and keeping me informed of what was going on.
— Scott K. ,
She is knowledgable and professional, a pleasure to work with.
— John K. ,
Very helpful and proactive communication
— Jeffrey M. ,
Great. She does an awesome job !
— Shad B. ,
Great service!
— Lorraine C. ,
All good!
— Richard D. ,
My overall experience with Kayla was excellent!!! She is a fabulous young lady who did a wonderful job helping me with my concerns about my car. She eased my stress by keeping me up-to-date as to what the Serra team was doing to try & resolve my car issue. I felt "in the loop" the entire time my car was at Serra because of Kayla, plus she is always so upbeat & positive. Thank you so very much, Kayla!
— Jean M. ,
Kayla was excellent at communicating with me and was very helpful with my questions,
— Patrick W. ,
Once again there to help and make sure I didn't have to walk
— Jon L. ,
Good communication, easy to work with
— Steven C. ,