About Kayla
As a Service Advisor for the past two and a half years at Serra Traverse City, I bring a customer-centric and detail-oriented approach to my role. I am known for my ability to effectively communicate with clients, providing clear explanations and addressing their concerns with empathy and professionalism. My passion for helping others and my strong work ethic have earned me a reputation for excellence. I am a lifelong resident of Michigan, and I take pride in my community and the relationships I have built with our clients. In addition to my experience, I hold a degree from Baker College. My analytical skills and problem-solving abilities enable me to quickly identify and resolve issues, ensuring our customers have a seamless experience. Outside of work, I enjoy spending time with my spouse, exploring the outdoors, and immersing myself in the world of books. Reading has always been a passion of mine, and I appreciate the escape and knowledge it provides.
Customer rating
4.9 / 5 based on 734 ratings (532 written reviews)
Recent reviews
Awesome!
— Jason M. ,
Lack of communication on a resolution for my issue regarding title on a vehicle purchased from Serra
— Ryan A. ,
Kayla was very help full and had all our concerns addressed and taken care of.
— Lou-Ann T. ,
Kayla was efficient, accommodating,helpful and friendly. Oil change went without an issues.
— Sarah L. ,
Great thanks
— James W. ,
Very professional and friendly.
— James K. ,
Perfect!!!
— Jason M. ,
It was great, prompt & visible, pleasant and resourceful and helpful. Thanks Kayla!
— Beverly K. ,
Kayla was great, friendly, took care of me. Great job.
— Charles M. ,
Excellent! She got a mechanic to jump right on it, turned out to be a fuse that had gone wonky. Quick fix, EZ peezy. We didn’t even have to go wait in the customer lounge.
— Denise S. ,