About Kevin
Hello! My name is Kevin Clous, and I am a service advisor here at Serra Traverse City. I joined the auto industry in 2010, and look forward to many more years in this business. I believe in treating everyone the way I would like to be treated, which is why my guests can rely on me for exceptional customer service. I grew up in MI and graduated from Cadillac High School and Baker College of Cadillac. When it comes to my free time, I love watching University of Michigan sports, playing golf and hockey.
Customer rating
4.9 / 5 based on 3560 ratings (2060 written reviews)
Recent reviews
Professional, pleasant
— Bob K. ,
Kevin is the main reason my wife and I continue to take our vehicles to Serra. Professional, friendly and upfront about everything. Thank you Kevin
— Andrew L. ,
Kevin is a great communicator and went above and beyond to help with my Prius. He took it to the body shop for photos so I could get an estimate on that. Even though my Toyota care plan is up I will continue to bring my Prius to Serra.
— Rachel P. ,
My experience with Kevin was excellent. He was very informative during my appointment and very courteous and his manner.
— Patricia C. ,
Very smooth and friendly as always
— Brenda I. ,
Easy Peasy!!
— Mike D. ,
Efficient and professional service. Kevin addresses any issues I have and provides timely feedback as needed.
— Gary S. ,
I can highly recommend Kevin. I don't think anyone looks forward to taking their vehicle in for service, but I do. Almost 10 years I've brought my Toyotas in and in my experience Kevin has stepped up and gone above and beyond. I'm put at ease when talks me through what will happen and when it will be completed. Priceless, especially with an '02 4Runner. Thank you Kevin!
— David L. ,
I never spoke to Kevin once during my visit. I arrived for my appointment and at the time was the only car in the bay and the only person waiting at the desk. I walked in and stood at the desk and waited for someone to help me. I remember you used to walk out the door and greet customers as they were getting out of their vehicles. I stood at the desk while Kevin and two other service staff sat at their desks and barlely looked up from their computers. After what seemed like a long time Matt Echols was walking through the showroom area and noticed me just standing there waiting for someone to help me. He came over and took my keys and handled my service call. Matt is an excellent customer focused SERVICE representative. Kevin never looked up from his computer even to welcome me and tell me he would be with me in a minute. I sense something has changed in the service department recently and it is not good.
— David L. ,
Great! Very accommodating with my questions and service.
— Linda P. ,