About Kevin
Hello! My name is Kevin Clous, and I am a service advisor here at Serra Traverse City. I joined the auto industry in 2010, and look forward to many more years in this business. I believe in treating everyone the way I would like to be treated, which is why my guests can rely on me for exceptional customer service. I grew up in MI and graduated from Cadillac High School and Baker College of Cadillac. When it comes to my free time, I love watching University of Michigan sports, playing golf and hockey.
Customer rating
4.9 / 5 based on 3382 ratings (1932 written reviews)
Recent reviews
Great service
— Carlos J. ,
Kevin is always GREAT!
— Brian M. ,
Kevin did a great job getting my appointment set up making it work for my schedule.
— Dawn Q. ,
I have been going to Toyota service for many years. Kevin is like all service personnel. They make you feel like you are important to them then get the job done timely and well.
— Lee L. ,
fast and efficient
— Larry S. ,
Kevin is amazing to work with. He makes sure you are keep informed through entire process, he made everything smooth.
— Kristy B. ,
Kevin was fine but I would have liked knowing that recall work had been added to the normal maintenance appointment before arriving. Perhaps fix the automated appt reminders to have this information.
— Donna G. ,
Top notch!
— Bob K. ,
Kevin is always great to deal with.
— Suzanne P. ,
For going on 3 hours I waited for a simple oil change. Service was terrible to the point that my Dad is changing in our driveway. Bought parts off of Amazon. Your service department is terrible. The one time you actually changed my oil, you said the rear differential was fine. It wasn’t. Had to get fixed elsewhere. Used regular oil instead of synthetic like I always get. Sat next to an 80 year old man who kept being told another hour like I was 3 times. He could barely walk and left like I did. Literally 0 out of 5 stars. Done using your service department. Our family had bought at least 3 new cars from you. Just completely the worst. Done with Serra!
— Grace P. ,