About Laura
I've been a Service Advisor for many years, most of them spent right here in Ludington and Manistee. I'm known for being friendly and helpful – I try to treat everyone like family. I'm a good listener, detail-oriented, and always strive to make things as easy as possible for my customers. I'm currently engaged to Matt Novogradac. We met in Manistee a few years back. Outside of work, family is everything. I have three kids, two grandsons, and two Great Danes that I love hiking and rock hunting with. Of course, I'm a die-hard Detroit Lions fan. I moved to Benzonia over a year ago and now currently work at Serra.
Customer rating
4.9 / 5 based on 269 ratings (193 written reviews)
Recent reviews
Excellent service
— Allen J. ,
My customer service experience with Laura was amazing she was super friendly easy to talk to and kept me updated throughout entire process
— Allison A. ,
Laura was great, very personable and knowledgeable
— David T. ,
She was very organized with my first auto checkup, explained everything, and completed the appointment.
— John R. ,
Laura was very professional and helpful. She worked with the technicians to resolve my issues.
— Stephen S. ,
She saved a very bad experience with her kindness and helpfulness. She found out there was a problem with the oil filter and the engine had to be cleaned. It took a long time. She saved the day and I appreciate how much she did to get me on the road home. She was very helpful to me.
— Judith G. ,
very courteous and helpful ! I will see her again !
— Mike R. ,
Laura was kind, knowledgeable and very accommodating. Next time I need service I would be delighted to work with her again.
— Valerie S. ,
Laura was awesome. She went above and beyond for us. We will request her every time we come.
— Sharen J. ,
Laura was friendly, helpful and shared the information with me.
— Jean S. ,