About Laura
I've been a Service Advisor for many years, most of them spent right here in Ludington and Manistee. I'm known for being friendly and helpful – I try to treat everyone like family. I'm a good listener, detail-oriented, and always strive to make things as easy as possible for my customers. I'm currently engaged to Matt Novogradac. We met in Manistee a few years back. Outside of work, family is everything. I have three kids, two grandsons, and two Great Danes that I love hiking and rock hunting with. Of course, I'm a die-hard Detroit Lions fan. I moved to Benzonia over a year ago and now currently work at Serra.
Customer rating
4.9 / 5 based on 188 ratings (137 written reviews)
Recent reviews
Laura is a friendly and kind spirited person who makes you feel welcome.
— Debra C. ,
Perfect
— Joan B. ,
Very pleasant and helpful.
— Anita L. ,
Very friendly. Willing to discuss and explain anything that you have questions about. Very upbeat.
— Barbara R. ,
Laura was awesome
— Anne Barry A. ,
She really took the time on the phone and in person to explain my issue and how they were going to repair it. She also was willing to help me with unrelated question with my use Subaru. Just a really pleasant person to work with.
— David P. ,
Agent was professional and available to answer questions. Other than a longer wait than expected due to over load of vehicles needing service, the service was very good.
— Jennifer N. ,
Laura always does a great job. Very attentive and responsive. Makes you feel like the only customer there.
— David T. ,
We had an oil change and tire rotation done. Laura was very friendly and cheery. It was a great experience.
— James F. ,
Laura was friendly and professional.
— Marty K. ,