About Laura
I've been a Service Advisor for many years, most of them spent right here in Ludington and Manistee. I'm known for being friendly and helpful – I try to treat everyone like family. I'm a good listener, detail-oriented, and always strive to make things as easy as possible for my customers. I'm currently engaged to Matt Novogradac. We met in Manistee a few years back. Outside of work, family is everything. I have three kids, two grandsons, and two Great Danes that I love hiking and rock hunting with. Of course, I'm a die-hard Detroit Lions fan. I moved to Benzonia over a year ago and now currently work at Serra.
Customer rating
4.9 / 5 based on 428 ratings (309 written reviews)
Recent reviews
Laura was great.
— Gwendolyn M. ,
She did a good job and was friendly and helpful
— Pamela B. ,
Laura was efficient, explained everything fully, and went the extra mile to show me things I needed to know.
— Priscilla K. ,
Laura was great to work with. She was thorough, professional, happy, and knowledgable. Thank you, Laura for making my service appointment such a pleasant experience!
— Jodi P. ,
It was a great experience! The oil change and tire rotation services were completed in a timely manner, and I will be coming back to install new rear brakes identified during the car's inspection. I enjoyed talking with Laura, and she kept me up to date on the services as they occurred.
— Hillary H. ,
Very good. Laura was friendly and explained what needed to be done on my car. She is a good resource person.
— Elizabeth D. ,
Job was completed as requested. Laura is a very friendly service rep
— Robert D. ,
Laura was wonderful to work with! :) She is so good at her job and very personable. I hope to work with her in the future!
— Annie O. ,
Laura was very attentive, kind and knowledgeable. I was early for my appointment and it was a busy day but I felt well cared for and my vehicle is always well cared for at Serra. Thank you Laura, it is good knowing the person I will be working with when I call next time.
— Sheila W. ,
Professional and friendly. Great experience getting our subaru serviced.
— Ronald G. ,