About Laura
I've been a Service Advisor for many years, most of them spent right here in Ludington and Manistee. I'm known for being friendly and helpful – I try to treat everyone like family. I'm a good listener, detail-oriented, and always strive to make things as easy as possible for my customers. I'm currently engaged to Matt Novogradac. We met in Manistee a few years back. Outside of work, family is everything. I have three kids, two grandsons, and two Great Danes that I love hiking and rock hunting with. Of course, I'm a die-hard Detroit Lions fan. I moved to Benzonia over a year ago and now currently work at Serra.
Customer rating
4.9 / 5 based on 111 ratings (83 written reviews)
Recent reviews
Overall very satisfied. Great job!
— Hans M. ,
Laura was great! She helped us every step of the way. I’ve never gotten such personal service at the dealership where I purchased my last two outbacks. Thank you Laura.
— Robert P. ,
Laura was very welcoming and accommodating! She was able to get my Forrester taken care of for its regular maintenance in a timely manner. My car was clean and ready to go after she explained what happened and what to expect on my next visit. I was very pleased with my time spent at Subaru. I felt like a true valued customer thanks to Laura.
— Michael S. ,
Great
— Nancy Z. ,
She was professional, pleasant, making me feel confidence and assurance regarding repairs on my vehicle. She was upfront and kept me informed regarding those repairs and timelines. It was most pleasant to deal with such an upbeat, supportive individual. These days so many people lack any kind of respect or personal regard for customers. Everywhere! Retail, healthcare, and yes car repairs. Keep this one!! She’s a gem ☺️
— Sheryl C. ,
Laura was very kind and helpful. Got my car in for service right away and that was great service. I ended up having a nail in my tire. It was promptly fixed.
— Anna C. ,
Laura was very personable. She definitely is focused on client relationship building! She made the visit more pleasant.
— James C. ,
Great. Laura communicated well and made sure that my car got back to me on time. She found my coupon in the cup holder and made sure it was applied. I would work with her again!
— Holly M. ,
Very friendly and helpful, for some reason my scheduled appointment wasn't found, but she worked me in, in a very reasonable amount of time Thanks
— Melva H. ,
Highly recommend!
— Lindsay L. ,