About Mark
Hello Traverse City!!! As a seasoned Sales Consultant with 15 years of experience, I'm honored to work at Serra Traverse City, formally Bill Marsh Automotive. I'm passionate about helping customers find their dream cars. From the initial search to that unforgettable moment when they sit down in their new ride, I strive to make every experience exceptional. Married to my beloved Jessica for 21 years, I'm a proud father of two hockey- and soccer-playing boys, ages 11 and 14. A Michigan State University alum, I'm an avid hockey fan (Go Red Wings!). Beyond the showroom, I enjoy staying active with hockey (playing and coaching), golf, tennis, and pickleball. But my true passion lies in connecting with people, taking care of my customers, and building lasting relationships with them and their loved ones. I believe that each interaction is an opportunity to make a difference, and I'm committed to going the extra mile for every client.
Customer rating
5.0 / 5 based on 167 ratings (115 written reviews)
Recent reviews
Mark was very professional and courteous. He was able to answer all my queries and was very helpful in my understanding of the process. Mark always returned my calls in a timely fashion if I had to leave voicemail. I certainly would recommend Mark to anyone looking to purchase a vehicle.
— Paul T. ,
of course a score of ten….overall experience great..thank you mark for making this a very easy experience for a first time user being my husband always took care of this
— Dianne C. ,
Great! The delivery and pick up of the cars went smoothly. He knows what we need for a vehicle and finds what we want.
— Donald E. ,
Great! Mark is very knowledgeable and easy to work with. He explained all the new technology. I would definitely recommend him.
— Janna H. ,
If you're looking to buy a car, go to him—he's extremely friendly and patient with customers.
— Ye C. ,
Mark did a great job of locating the vehicle I wanted. He had the paperwork organized when I picked up my new vehicle. I great experience!
— Alicia S. ,
I love my new Buick! Thanks Mark for contacting me and making it all happen. You made it all so easy for me. I was worried about what decision I would have to make once my lease was up in 2027. You took that worry away and now I have a big smile on my face when I’m driving ;-)!!!
— Martha O. ,
Whenever I'm working with Mark on anything related to purchasing a new truck or a lease. Or any questions I might have. Mark is always right on top of everything. Outstanding salesman.
— Barton F. ,
Mark made securing my new lease a breeze. He is very knowledgeable and found me a vehicle that had the features I wanted. He spent time making sure I was familiar with my new vehicle and invited me to call or stop by the dealership if I had any questions at any time.
— Jane P. ,
I would recommend you to any one of my family and friends , easy to talk , listen carefully on what you want, can get ahold of you when I had questions. I had the best experience and I will be coming back to you in the future if and when I need a new car or truck.
— Toni W. ,
Specialties
- SIERRA 1500
- TERRAIN
- ENCORE GX
- ACADIA
- YUKON