About Mark
I’m Mark, a Cadillac Service Advisor here at Serra. I grew up in Michigan, and attended Traverse City Central High and Central Michigan College. While in high school, I was the state champ for pole vaulting. My other interests include fishing and hunting. I joined the Serra family in 2012, but my career in the auto industry started 30 years ago. Helping others, and providing honest and upfront service is what I’m all about. My certifications include Subaru and Cadillac training.
Customer rating
4.9 / 5 based on 3132 ratings (1999 written reviews)
Recent reviews
Mark is the best
— Lynne M. ,
While the service time took much longer than expected, Mark kept me updated and was willing to find ways to accommodate the inconvenience. Check in and out was done well as usual.
— Gregory F. ,
It was great to have REALLY clean vehicle! Many thanks to Serra staff.
— Richard M. ,
Always a “made my day” experience w/Mark😊
— Laura A. ,
Great!
— John C. ,
As always, Mark provided exceptional customer service!
— Cam S. ,
Excellent
— Ann P. ,
Excellent, Mark worked diligently to get me in for service I needed done after I was not able to make the appointment I had scheduled. Very professional person to work with, went out of his way to make my problem go away.
— Dale C. ,
Work was done quickly and efficiently.
— Howard W. ,
Mark is great as always!!
— Theresa S. ,