About Mark
I’m Mark, a Cadillac Service Advisor here at Serra. I grew up in Michigan, and attended Traverse City Central High and Central Michigan College. While in high school, I was the state champ for pole vaulting. My other interests include fishing and hunting. I joined the Serra family in 2012, but my career in the auto industry started 30 years ago. Helping others, and providing honest and upfront service is what I’m all about. My certifications include Subaru and Cadillac training.
Customer rating
4.9 / 5 based on 3192 ratings (2042 written reviews)
Recent reviews
Good service and like the new video summary of vehicle condition. I have had this at other dealerships and it is a nice improvement.
— Scott W. ,
Takes good care of you.
— Major S. ,
Professional and courteous as always
— Ross L. ,
Mark was amazing. I was in town for a business conference and had an issue with my Cadillac. I was thinking I would need to leave my car for several days and figure out transportation home however Mark was able to get my car fixed and back to me the same day. Great communication and service.
— Todd B. ,
Everything done right.
— Cash H. ,
Very good
— Richard " Rick " T. ,
Great, friendly, helpful guy
— Robert C. ,
Very good
— Michael A. ,
Excellent as always
— Gary Z. ,
Everything went well thanks Mark
— Kurt C. ,