About Mark
I’m Mark, a Cadillac Service Advisor here at Serra. I grew up in Michigan, and attended Traverse City Central High and Central Michigan College. While in high school, I was the state champ for pole vaulting. My other interests include fishing and hunting. I joined the Serra family in 2012, but my career in the auto industry started 30 years ago. Helping others, and providing honest and upfront service is what I’m all about. My certifications include Subaru and Cadillac training.
Customer rating
4.9 / 5 based on 3266 ratings (2104 written reviews)
Recent reviews
Mark is always welcoming. He listens to me and is very professional
— Rebecca B. ,
He always helps us and a very kind man.
— Stanton P. ,
Great service, knowledgeable, prompt, and friendly.
— Tim D. ,
Outstanding. Mark went above and beyond, I made my meeting. Thanks
— Alfred C. ,
Service was accomplished on schedule and documented for my records. This is my second experience with needing service from Serra for my out-of-state car. Both times I have been very happy with my treatment.
— Don Z. ,
Great service as alway from Mark and his team.
— Gary S. ,
Mark was very help full. I was a day early for appointment and he got me in wit in a hour.
— Roger H. ,
mark has always been very efficient and pleasant working with!
— Lawrence B. ,
Mark consistently cares for my Cadillac as if it was his own. I ask questions about my car, and he always has the answer. He’s become more than a guy who works at the dealership: he’s become a friend.
— Christopher W. ,
There was a sound coming from my car. Mark diagnosed the issue that the tires were making the sound. Mark and I worked with Michelin tire company to get a discount on new tires. Mark ordered new tires from Cadillac and installed them. This did solve the issue.
— Robert C. ,