About Mark
I’m Mark, a Cadillac Service Advisor here at Serra. I grew up in Michigan, and attended Traverse City Central High and Central Michigan College. While in high school, I was the state champ for pole vaulting. My other interests include fishing and hunting. I joined the Serra family in 2012, but my career in the auto industry started 30 years ago. Helping others, and providing honest and upfront service is what I’m all about. My certifications include Subaru and Cadillac training.
Customer rating
4.9 / 5 based on 3200 ratings (2048 written reviews)
Recent reviews
Excellent customer service.
— Paul H. ,
The service was scheduled and they were on time. They said the work would take an hour. It did. Very smooth--and a washed car as a bonus! thank you for great service
— Lynn A. ,
Great, he got it done quick and works great
— Chuck C. ,
mark is always helpful
— William T. ,
it was Great! Mark again took care of all my needs on my car Thank You Mark!
— Kenneth P. ,
Always a pleasure.
— Michael S. ,
Good service and like the new video summary of vehicle condition. I have had this at other dealerships and it is a nice improvement.
— Scott W. ,
Takes good care of you.
— Major S. ,
Professional and courteous as always
— Ross L. ,
Mark was amazing. I was in town for a business conference and had an issue with my Cadillac. I was thinking I would need to leave my car for several days and figure out transportation home however Mark was able to get my car fixed and back to me the same day. Great communication and service.
— Todd B. ,