About Matt
I have been in the automotive field since 1996, and have grown to love helping folks keep their life in motion by getting their cars maintained and repaired. I have discovered through the years that there is no better place than Northern Michigan to live and work. Serra Automotive is a great place to make that happen, and I get to do what I enjoy. Outside of the dealership, I like to go power boating on Grand Traverse Bay. I studied at Anchorage Christian Schools in Alaska, as well as MSU: Broad College of Business in Michigan. I am a foster parent – for ten years now. I have a genuine passion for going that extra mile to make the lives of others better!
Customer rating
4.9 / 5 based on 3648 ratings (2195 written reviews)
Recent reviews
Matt is the best! He’s knowledgeable and always looking out for us.
— Heather J. ,
Matt was Great. I was only in for an oil change, but he took the time to ask me about my vehicle and if I was having any troubles with it. He has a Great attitude and seems to really enjoy his job.
— Brian W. ,
Wonderful experience. Matt was knowledgeable and professional.
— Connie M. ,
Great!
— Fred B. ,
Horrible overall experience. Dealership forgot to order the part for the first visit. Then the follow up visit to just install the taillight was supposed to be “30 minutes only”. Had to leave work and do it on my lunch hour - and it actually took 1.5 hours instead. When I got home realized the tail light did not work - and of course it was after 5 on a Friday so had to wait until Tuesday of the next week to get another appointment. They fixed it finally on the third visit. Lesson learned for me was to check all the work performed by Toyota - even if it is a safety item. Just because you pay for it doesn’t mean you can trust the dealership to do what’s right and safe for my family.
— Jack R. ,
Matt Echols always provides the best service ! He is efficient, knowledgeable and his timeliness is always accurate. He is one of the best service advisor Serra Toyota has and a very hard worker. He's super friendly and funny to talk to . I give him a # 10 - All the best Michelle R.
— Michelle R. ,
Great job. Great manager
— Dean E. ,
Grest
— Dawn K. ,
Great service and helpful Thank you Mark & Marcy Belanger
— Marcy B. ,
Matt is a wonderful service advisor. I joke that if I am in a bad mood I just have to spend a few minutes with Matt and I’m happy. He is knowledgeable, professional and great communicator.
— Jane W. ,