About Rachel
Hi! I’m Rachel Jankowics, I joined the Serra TC dealership in 2022 and absolutely love being able to show our customers we care for not only them but their vehicles is our top priority. People know me for being friendly, funny, full of life, and reliable. It feels great to reassure customers that we have their best interests in mind at all times. While studying at General Motors Service Technical College, I’ve had the opportunity to earn many certifications. I love working in this industry because I truly enjoy assisting people, it has opened so many doors for me, and I look forward to what this outstanding dealership offers. I’m a big fan of Harry Potter and sci-fi when it comes to my free time. I love to spend as much time with my three children as possible; they are my everything. My other interests include playing the piano, painting, drawing, swimming, rollerblading, biking, concerts and festivals, and playing video games.
Customer rating
4.9 / 5 based on 818 ratings (598 written reviews)
Recent reviews
Rachel was very professional and had exceptional customer service skills. She kept me informed of the process and followed up on my satisfaction! A great employee for Sierra Nissan.
— Steven B. ,
As always she makes a day at the service center a totally painless experience. Highly organized and super friendly.
— David G. ,
Great experience. Very informative and helpful.
— Bradford W. ,
Rachel is the absolute best! She always provides the best service and is so kind and engaging.
— Audrey D. ,
Very professional
— Tracey H. ,
Rachel was very helpful in getting me scheduled for service to my car and provided me with information both before and during the service appointment. She is knowledgeable about services and is very kind, warm and friendly.
— Dawn B. ,
She sets the bar extremely high for customer service. My last interaction with Nissan Service at Serra was not a good experience but the one thing that made it tolerable was my interaction with Rachel. She is always pleasant, knowledgeable and knows exactly how to turn a negative situation into something more positive. I would go as far as saying she's more of a retention specialist than just customer service.
— Scott S. ,
Rachel was great. She was constantly in contact with me during the diagnosis and repair. If the rest of the staff is as good as her, I suspect my next car purchase will be through Serra Nissan!
— Vicki B. ,
Excellent service. I loved the video. Very attentive. Highly recommend!
— Holly O. ,
Rachel was awesome. She was very transparent about the repair they performed and about the suggested repairs for my vehicle. 10 out of 10 would definitely recommend her to any of my friends for their full service vehicle needs. Give her a raise!!!
— Jennifer C. ,