About Rachel
Hi! I’m Rachel Jankowics, I joined the Serra TC dealership in 2022 and absolutely love being able to show our customers we care for not only them but their vehicles is our top priority. People know me for being friendly, funny, full of life, and reliable. It feels great to reassure customers that we have their best interests in mind at all times. While studying at General Motors Service Technical College, I’ve had the opportunity to earn many certifications. I love working in this industry because I truly enjoy assisting people, it has opened so many doors for me, and I look forward to what this outstanding dealership offers. I’m a big fan of Harry Potter and sci-fi when it comes to my free time. I love to spend as much time with my three children as possible; they are my everything. My other interests include playing the piano, painting, drawing, swimming, rollerblading, biking, concerts and festivals, and playing video games.
Customer rating
4.9 / 5 based on 856 ratings (623 written reviews)
Recent reviews
After serving 24+ years as a dealership tech, she is one of the best, if not the best service advisers I've ever worked with. bar none !!!
— Larry C. ,
Very professional and helpful! Thanks
— Gloria B. ,
Rachel is always helpful and friendly when I need to get my vehicle serviced.
— Louis D. ,
Rachel is always great! No complaint there. However, yesterday, I was asking the mechanics to find out why my air bag indicator light was staying on. I also had a tire rotation and oil change. When Rachel brougt out the results and the bill.... I thought I was going to be sick!! I'm a retired person on a limited income. I don't drive much, but of course, I want to be safe when I do! Had I known it was going to cost $199 to check out this light..... I would have just taken it to The auto parts store and had them plug in the diagnostic tool that they have and learned that it was a "nothing serious" problem for free!! I'm not even sure I totally understood what Serra did. It sounds like they just "disabled" that sensor. I'm told, that because I don't drive much, the battery doesn't always charge up as it should. However, oddly enough, the day the light came on, I had just made a trip from Traverse City, to Mackinaw City, and a side trip from Mackinaw to Petoskey and back to Mackinaw, and was on my way back to Traverse City when the light came on! Go figure. By the way, this is a fairly new battery, maybe a year old, that Serra installed. The best of this story is that Rachel made an adjustment to the billing that seemed much more fair to me. When a service is going to cost over $100, it would be nice if the tech would advise you before completing the service. I would have most likely declined it.
— Sally S. ,
Rachel and Wesley were upbeat and professional!
— Gail B. ,
Amazing!
— Crystal B. ,
In general, good. We had our ups and downs early, but she went out of her way to try to mitigate a difficult situation and clearly cared about doing the right thing.
— Gregory K. ,
She was great! Professional, efficient and Fun. Rachel went above and beyond, I cannot express how easy she made our process.
— Donald A. ,
Rachel was great! We had to take our 2020 Nissan Rogue in for warranty service, and the timing happened to coincide with a trip we had planned. I was able to drop off the vehicle before we left for Seattle to visit our daughter.While we were in Seattle, Rachel and her team maintained excellent communication and kept us informed throughout the process. They updated us on the status of the repair and let us know that our vehicle required some major work. We also learned that the repair would take a couple of weeks because certain parts were not immediately available.At that point, we asked about the possibility of a loaner vehicle, and Rachel and her team were able to arrange one for us. They even coordinated everything so that when we returned to Traverse City, the loaner car was waiting for us in short-term parking at the airport. After a long day of travel, we were able to get in the car and head straight home.Throughout the entire repair process, communication was clear, consistent, and professional. We truly appreciated the outstanding customer service and attention to detail.I would highly recommend Rachel and the entire service team at Serra Nissan of Traverse City!
— Daniel G. ,
My experience with Rachel was fantastic. She is always a great communicator and keeps me up to date on the progress of my car when it is in for service.
— Jane K. ,