About Sanjay
Hi! I’m Sanjay Woolcott, a Business Development Representative (BDC) here to provide an exceptional customer experience from start to finish! Guests enjoy my genuine personality, easy-going approach, and commitment to high-quality customer service and sales. In addition to ensuring you have the automotive information and assistance you need, I love taking up conversations on various topics like history, movies, politics, religion, and books. Outside of work, my interests include playing the piano and guitar and trying to record music. Watching sports is also on my hobby list, especially Detroit Lions games – yep, I’m one of those crazies! Lol! My wife and I love to travel. I’ve been to Mexico and Canada and would love to visit Europe, Japan, and the Middle East. I like to volunteer my time at Bay Ridge Independent Living here in Traverse City, and every Thursday, I lead worship service. Overall, I love assisting others and doing all I can to ensure they leave the dealership completely satisfied with their service and decisions!
Customer rating
4.8 / 5 based on 1067 ratings (734 written reviews)
Recent reviews
extremely speedy and helpful. Thanks again!!
— Eric R. ,
When I took my car in for new brakes, I opted to sit and wait in your comfortable waiting area. I arrived at 8:30 and I was checked in right away. I was most impressed with the way that Sanjay interacted with the young man at the front service team. It was like clockwork and they worked together so well. You need to keep those two as a team! My car was done in a timely manner and I was off and running by 11am. A job well done!
— Madelon M. ,
Routine maintenance was performed promptly and professionally.
— Richard F. ,
I appreciated Sanjay explaining that they were short a technician and service would be as quick as possible. Offered a ride. Kept me updated.
— Carol S. ,
Very polite and moved me right through the line as they were pretty busy. Went over all the paper work with me and I was heading home...
— Anthony P. ,
Good desk experience, very friendly. My lower rating is for the extra trip to TC so they could put the oil cap on right (which leaked a big stain spot on our garage floor). Not his fault but hope he passes this on.
— Greg F. ,
Sanjay is always professional and helps explain any and all maintenance that is provided. Thanks Sanjay Michael Mumford
— Michael M. ,
Sanjay is a very pleasant service advisor to work with. Nice improvement since Serra took over the business. At least now I can get service in a timely manner.
— Tom K. ,
Sanjay was great! Personable and explained issues with car! Always taken care of at Serra!
— Cheryl A. ,
It was good
— Rosemarie K. ,