About Sanjay
Hi! I’m Sanjay Woolcott, a Business Development Representative (BDC) here to provide an exceptional customer experience from start to finish! Guests enjoy my genuine personality, easy-going approach, and commitment to high-quality customer service and sales. In addition to ensuring you have the automotive information and assistance you need, I love taking up conversations on various topics like history, movies, politics, religion, and books. Outside of work, my interests include playing the piano and guitar and trying to record music. Watching sports is also on my hobby list, especially Detroit Lions games – yep, I’m one of those crazies! Lol! My wife and I love to travel. I’ve been to Mexico and Canada and would love to visit Europe, Japan, and the Middle East. I like to volunteer my time at Bay Ridge Independent Living here in Traverse City, and every Thursday, I lead worship service. Overall, I love assisting others and doing all I can to ensure they leave the dealership completely satisfied with their service and decisions!
Customer rating
4.8 / 5 based on 1212 ratings (838 written reviews)
Recent reviews
Very good service very friendly and helpful. 5 stars ⭐️ thank you . 😊
— Susan C. ,
Very friendly staff and the work performed by the team was done in a timely manner
— Bruce B. ,
Sanjay did a great job taking care of my oil change and recall software update in a few hours, and was able to get the mechanic to troubleshoot my rear hatch problem, order a part and have it installed the next day. I'm very please with the service he provided for me!
— David R. ,
He addressed all my concerns and issues.
— Bill O. ,
Poor. Most communication from Serra went to my wife’s phone despite it being her repeatedly telling you to call her husband. She was even called and asked if we had a rental car….none were available or offered.
— Mark S. ,
Very good. Explained details and timing.
— Wade V. ,
Had my truck in for routine service and Sanjay was very helpful in checking me in and relaying how long the work would take.
— Christopher D. ,
Excellent, was cognizant of an appointment I had after my service and was able to get the truck serviced on time.
— Tom R. ,
Great, he was very communicative.
— Susan W. ,
Very positive. He was responsive, informative and thorough.
— Ken B. ,