About Sarah
Welcome to Serra TC! I am Sarah Conway, ready to solve your automotive needs. I am a native of the Grand Traverse area and was raised around auto body shops from a young age. I hold a Bachelor's Degree from Grand Valley State University in Aquatic Ecology and Plants Biology, which has become more of a hobby of mine these days. When not at work, you might find me working in my flower beds, biking the Boardman Loop Trail, or thrifting for vintage treasures. Our local Cherryland Humane Society also holds a special place in my heart; I often volunteer there on weekends. When working with me, you can expect compassion, attentiveness to you and your vehicle's needs, timely communication, and always being treated as a friend. I look forward to seeing you in our Volkswagen or Audi Service Center.
Customer rating
4.9 / 5 based on 37 ratings (25 written reviews)
Recent reviews
VERY POLITE AND PROFESSIONAL.
— Kelly V. ,
Super nice thru the whole process
— Nicole S. ,
Excellent communication. Thank you!
— Chris B. ,
My wife brought her vehicle in to have the AC repaired on a vehicle she bought approximately a year ago from Serra. She sat there all day and left without having the repair completed due to reported issues obtaining the part. Serra did comp her an oil change for her troubles.
— Stephen W. ,
Sarah was polite, friendly, and felt concerned about my issues. She and her cohort are extremely busy, but she kept me informed as much as possible during the process. I had to make a return trip to get a warranty part installed, and it was quick and simple. She scheduled a time that was convenient for me.
— Robert S. ,
Always a good experience. The video of the work being done was a bonus as well.
— Kevin B. ,
Good, Sarah is great to deal with.
— Dean O. ,
Sarah was friendly and efficient and did a great job of representing the service dept
— Robert A. ,
Fast, friendly and kept me informed.
— Gary S. ,
Wonderful
— Markus H. ,