About Shawn
I'm a Service Advisor with a passion for cars and helping people, working at Serra Traverse City. Originally from South Boardman, I've been in the automotive industry for a while. My wife, Tayler, and my three-year-old daughter, Ember, are my world. I’m proud of my technical knowledge and my ability to connect with customers. I'm ASE Master Certified, with additional certifications including the BMW STEP program, EPA 609, DOT inspector, and State certified auto body technician, along with my Stellantis Expert in all categories and GM Mark of Excellence awards. My education includes Forest Area High School and Universal Technical Institute. I also served as National Technical Honor Society president and have received multiple student of the course awards. I've lived in Phoenix, Arizona, and Chicago, Illinois for a few years, and I’ve even visited Costa Rica. When I'm not at work, I enjoy professional disc golf, engine building, cards, and video games. I find satisfaction in lending a helping hand, greeting customers, and providing excellent customer service.
Customer rating
4.9 / 5 based on 281 ratings (211 written reviews)
Recent reviews
Shawn did an excellent job listening to my concern, explaining my options, and getting my issue corrected. He went over the follow up suggestions for my vehicle without me feeling pressured to move forward until I was ready. His manner and approach were very much appreciated. Thank you, Shawn for everything, and restoring my faith in auto servicing!
— Mary P. ,
Very friendly and professional! Kept me informed and had me in and out quickly!
— Renita D. ,
Took a while to get there, but he delivered. Very helpful and wanted things to go right,
— James C. ,
Shawn was great! I had made a mistake and took my car in 2 days before my scheduled time. He allowed me to keep my car there and was able to fit it into the rotation and the car was done the very next morning. He explained about my tires and how they could become an issue. We investigated and he was correct. New tires are now ordered!
— Laura L. ,
a last minute need for assistance and Shawn and Steve were able to squeeze in my Subaru. They were professional and fast in fixing the hole in the Subaru tire. Thank you very much
— Marcella M. ,
Shawn is very courteous and professional. I highly recommend him as a Service Advisor.
— Steven W. ,
Worked me in same day. I really appreciated that effort.
— Cheri M. ,
Shawn checked all the boxes took excellent care of us and even offered a car for to use because it was a factory recall module a two hours to replacement. Serra has a great service department!
— Roger H. ,
Helpful, friendly, professional. Valet is a great service for seniors.
— Beth B. ,
Shawn was very polite and helpful with guiding me along the time process of my repair.
— Mary S. ,