About Shawn
I'm a Service Advisor with a passion for cars and helping people, working at Serra Traverse City. Originally from South Boardman, I've been in the automotive industry for a while. My wife, Tayler, and my three-year-old daughter, Ember, are my world. I’m proud of my technical knowledge and my ability to connect with customers. I'm ASE Master Certified, with additional certifications including the BMW STEP program, EPA 609, DOT inspector, and State certified auto body technician, along with my Stellantis Expert in all categories and GM Mark of Excellence awards. My education includes Forest Area High School and Universal Technical Institute. I also served as National Technical Honor Society president and have received multiple student of the course awards. I've lived in Phoenix, Arizona, and Chicago, Illinois for a few years, and I’ve even visited Costa Rica. When I'm not at work, I enjoy professional disc golf, engine building, cards, and video games. I find satisfaction in lending a helping hand, greeting customers, and providing excellent customer service.
Customer rating
4.9 / 5 based on 540 ratings (405 written reviews)
Recent reviews
Shawn is always professional, knowledgeable and friendly. He always answers all of my questions and explains everything in detail after the service is completed. Great customer service.
— Lillian M. ,
Shawn is the best! He’s got the technical skills to explain everything to me in a way that’s easy to understand. I know my car is getting taken care of properly by trustworthy people.
— Tracy B. ,
Shawn is always very kind and welcoming. He listens and resolves concerns immediately. I’m thankful that he is at Serra in service to help me when needed.
— Lisa P. ,
Friendly and very helpful in explaining service needs. Thank you.
— Ruth E R. ,
Shawn was very helpful in resolving my car issues. He was professional and friendly throughout. He kept me well informed throughout the process.
— Catherine G. ,
Everything went incredibly well. I love the transparency of thid experience!
— Andrew M. ,
Excellent! Shawn was helpful, kind, prompt and communicated clearly.
— Griffin D. ,
So great, greeted us immediately, showed us to the great waiting room. We were taken care of right away.
— Patricia M. ,
Good
— Jon S. ,
He is courteous and informative. He keeps you up to date on progress.
— Linda P. ,