About Shawn
I'm a Service Advisor with a passion for cars and helping people, working at Serra Traverse City. Originally from South Boardman, I've been in the automotive industry for a while. My wife, Tayler, and my three-year-old daughter, Ember, are my world. I’m proud of my technical knowledge and my ability to connect with customers. I'm ASE Master Certified, with additional certifications including the BMW STEP program, EPA 609, DOT inspector, and State certified auto body technician, along with my Stellantis Expert in all categories and GM Mark of Excellence awards. My education includes Forest Area High School and Universal Technical Institute. I also served as National Technical Honor Society president and have received multiple student of the course awards. I've lived in Phoenix, Arizona, and Chicago, Illinois for a few years, and I’ve even visited Costa Rica. When I'm not at work, I enjoy professional disc golf, engine building, cards, and video games. I find satisfaction in lending a helping hand, greeting customers, and providing excellent customer service.
Customer rating
4.9 / 5 based on 384 ratings (289 written reviews)
Recent reviews
Top notch!!!!
— Todor P. ,
He was great!
— Chuck W. ,
Excellent
— Jane W. ,
Great! Shawn was very helpful. Shawn communicated clear updates, helped explain the diagnosis, helped me understand the issue and what repairs were necessary, and worked around my busy work schedule.
— Max A. ,
Sean was outstanding provided all the detail and information I needed great service thank you
— Javier R. ,
Excellent
— Karmin P. ,
Amazing!
— Donald R. ,
Great very prompt
— Al W. ,
Shawn was able to squeeze me in for an emergency diagnosis and repair of my Subaru in a late afternoon. I freaked out when all the emergency dashboard lights went on. I was just visiting the TC area, as I told him, and I didn’t know what to do. Shawn’s excellent service was not in the hopes of me becoming a regular customer. He gave the best explanation of the problem I have received in my many years of driving. In addition to being knowledgeable, Shawn was also very pleasant to deal with.
— Sara S. ,
The communication was amazing, even including a video of the work done. The drivers were polite and helpful.
— Karen S. ,