About Shawn
I'm a Service Advisor with a passion for cars and helping people, working at Serra Traverse City. Originally from South Boardman, I've been in the automotive industry for a while. My wife, Tayler, and my three-year-old daughter, Ember, are my world. I’m proud of my technical knowledge and my ability to connect with customers. I'm ASE Master Certified, with additional certifications including the BMW STEP program, EPA 609, DOT inspector, and State certified auto body technician, along with my Stellantis Expert in all categories and GM Mark of Excellence awards. My education includes Forest Area High School and Universal Technical Institute. I also served as National Technical Honor Society president and have received multiple student of the course awards. I've lived in Phoenix, Arizona, and Chicago, Illinois for a few years, and I’ve even visited Costa Rica. When I'm not at work, I enjoy professional disc golf, engine building, cards, and video games. I find satisfaction in lending a helping hand, greeting customers, and providing excellent customer service.
Customer rating
4.9 / 5 based on 470 ratings (351 written reviews)
Recent reviews
Communications , timelines and response was superb.
— Paige S. ,
Very happy with the level of service from Shawn, professional and pleasant, resolved the issue I had. Thanks Shawn!
— Gary F. ,
Great, easy to talk to. He went over all the important info.
— Avtar P. ,
Friendly, knowledgeable and efficient. Didn’t waste my time or money.
— Anthony A. ,
Over all good
— Susan B. ,
Shawn was courteous and helpful. Very professional.
— Linda P. ,
It’s always a pleasure working with Shawn. Appreciate his honesty and overall help with keeping our maintenance cost down. Thank you.
— Glenn, Carol T. ,
Very good , Shawn is very accommodating and makes the appointment seamless
— William A. ,
The experience was all you could hope for!
— Richard A. ,
Shawn did a great job making sure I knew all the details of the work to be done and keeping me informed on progress.
— Gary W. ,