About Shawn
I'm a Service Advisor with a passion for cars and helping people, working at Serra Traverse City. Originally from South Boardman, I've been in the automotive industry for a while. My wife, Tayler, and my three-year-old daughter, Ember, are my world. I’m proud of my technical knowledge and my ability to connect with customers. I'm ASE Master Certified, with additional certifications including the BMW STEP program, EPA 609, DOT inspector, and State certified auto body technician, along with my Stellantis Expert in all categories and GM Mark of Excellence awards. My education includes Forest Area High School and Universal Technical Institute. I also served as National Technical Honor Society president and have received multiple student of the course awards. I've lived in Phoenix, Arizona, and Chicago, Illinois for a few years, and I’ve even visited Costa Rica. When I'm not at work, I enjoy professional disc golf, engine building, cards, and video games. I find satisfaction in lending a helping hand, greeting customers, and providing excellent customer service.
Customer rating
4.9 / 5 based on 195 ratings (143 written reviews)
Recent reviews
Very good
— Bill D. ,
Wonderful--exceeded expectations. Shawn is knowledgeable, articulate, patient and attentive; service was performed in much less time than expected.
— Kelly T. ,
Very nice young man. He answered my questions and promptly kept me informed when my car was ready to pick up.
— Kathleen W. ,
10/10 There was a bit of a communication error from the original person I spoke with on the phone about the intended service I needed. Once Shawn got me checked and understood the issue at hand he handled it with precision & class.
— Dustin D. ,
It was excellent. Shawn is cordial and explains issues clearly and thoroughly. We trusted him.
— Diane T. ,
Very helpful and professional staff!
— Chasity G. ,
Very good Very kind and helpful
— Judy T. ,
Shawn was very courteous, kept me informed, and explained everything that needed attention.
— Linda P. ,
Shawn kept me updated on my vehicles progress and walked me through everything. I have taken my Subaru to Serra twice now and each time I have been so pleased with the quality of the work and the service I have received.
— Emma T. ,
Clear communication and dialog about both the problem I was experiencing and how to avoid future issues with my Outback.
— Janice T. ,