About Steven
Hi there, my name is Steve Fairbanks and I am a sales associate here at Serra Motors. The best thing about being in automotive sales is sharing the excitement with my customers as they buy a new car. I am relatively new to this job. I've worked in the service industry for most of my adult life and have had many unique experiences with waiting tables, bartending, and managing exciting bars and restaurants nationwide. Ultimately, the time was right to change gears! I feel incredibly fortunate to now be a part of the Subaru sales team at Serra motors. I am a service-oriented professional who values loyalty and trustworthiness. I owe each of my successes to my ability to listen, recognize my customers' needs and wants, and guide them through the purchase process with respect and kindness. I have had a few ironies, like joining the Marine Corps shortly after art school. Let's just say that I am not afraid to laugh at myself. I've also reconnected with my high school sweetheart; we've been married for over eight years. We love the home we've made for ourselves in the heart of Traverse City, and we love our three hilarious dogs: Ace, Charlie, and Pearl. I hope to meet you here in the dealership someday. I would love to get to know you and earn your business.
Customer rating
4.9 / 5 based on 179 ratings (135 written reviews)
Recent reviews
Buying from Steven was one of the best car buying experiences I’ve had…and I’ve bought a lot of cars during my life. He was very responsive to texts, emails and phone calls as we decided what car to purchase. He helped us set up the electronics, our phone and everything we needed and answered a few questions I had after the sale. He made it easy and I would recommend anyone to see him. Thanks Steven.
— Timothy N. ,
Steve was very good to work with when purchasing our Outback. He did a great job of explaining the features and options and keeping us informed of when our car was expected to arrive.
— Mary C. ,
Steve was fantastic to work with and answered every question with a smile and patience. We appreciated the easy going and no pressure approach throughout the experience. Thanks Steve!
— Kent B. ,
Very good
— Sarah D. ,
Outstanding every step of the process
— Walter W. ,
Very helpful, really tried to get me the best trade in price on my vehicle. Went over all the bells and whistles in my new vehicle and made sure i had all questions answered. He even talked me into a picture with a big red bow on y car in front of the American flag flying. lol
— Patricia L. ,
Steven is very knowledgeable and listens well. No pressure. The better you are able to express your requirements the better your experience will be.
— Albert B. ,
Great
— Wayne H. ,
Steve was knowledgeable of the vehicles and the differences between the models, trim levels, and production years.
— Jeremy A. ,
We could not have asked for a more professional experience!
— Richard A. ,
Specialties
- FORESTER
- OUTBACK
- CROSSTREK
- ASCENT
- LEGACY