About Tim
I'm a Service Advisor with five years of experience at Serra Traverse City. I'm originally from Traverse City and I'm passionate about providing excellent customer service and ensuring a positive experience for everyone. I'm honest, hardworking, and dedicated to resolving customer issues efficiently and effectively. Clear communication and setting clear expectations are key to my approach. Outside of work, I enjoy spending time with my three kids, playing golf, basketball, and football, and catching Detroit Lions games. I'm happy to chat about sports, family, or anything else that comes up.
Customer rating
4.9 / 5 based on 240 ratings (174 written reviews)
Recent reviews
Tim was great. Kept me informed of what was happening with our van repair.
— Barbara S. ,
Very nice gentleman!
— Amanda O. ,
Fast, friendly and helpful service - thanks!
— Jennifer K. ,
Great
— Darlene B. ,
Excellent!
— Kevin H. ,
I walked in with a screw in my tire on Tuesday. I had an appt on Thursday for an oil change and Tim got me in for the patch of my tire and offered to do my oil change while I was at the dealership so I didn’t have to come back again. Very efficient team and Tim was great help!! Thank you so much!
— Madison W. ,
You guys are the best!
— Carolyn P. ,
Awesome service
— Michael W. ,
Tim was very professional, took care to make sure I knew my options then made sure I was aware of everything happening to my Rubicon. It was was a last minute service need; from the call to execution of job it was a good experience. Thank you!
— Elizabeth P. ,
Tim greeted me immediately upon my arrival, clarified the work that was to be done and offered me a seat in the waiting room. He kept me advised to the progress and the project was completed in a timely fashion.
— Ken H. ,