About Tim
I'm a Service Advisor with five years of experience at Serra Traverse City. I'm originally from Traverse City and I'm passionate about providing excellent customer service and ensuring a positive experience for everyone. I'm honest, hardworking, and dedicated to resolving customer issues efficiently and effectively. Clear communication and setting clear expectations are key to my approach. Outside of work, I enjoy spending time with my three kids, playing golf, basketball, and football, and catching Detroit Lions games. I'm happy to chat about sports, family, or anything else that comes up.
Customer rating
4.9 / 5 based on 386 ratings (281 written reviews)
Recent reviews
Very friendly and knowledgeable.
— Joseph R. ,
Excellent. Tim was friendly, courteous and professional. He even added in the recall when I took my 1500 in for an oil change, tire rotation. I'm very happy with the service.
— John M. ,
Very polite, explained everything that needed to be done and why.
— Jeffrey H. ,
Tim is professional, communicates through the service process & feels like a true advocate for customer service issues. He is patient and follows through with promises made. My experience with Tim is the only reason I have continued to give my business to Serra.
— Elizabeth J. ,
He was very knowledgeable and professional.
— Mark G. ,
Excellent. As always so professional, kind and informative. I highly recommend Tim as a service advisor at Serra. Kudos Tim.
— Roseann W. ,
Tim did a excellent job of taking care of everything thanks tim
— Samuel P. ,
Tim was very good. Solid knowledge, great communication, and very easy to work with.
— Kevin B. ,
Tim was great. Quickly identified the issue and had his team resolve it within the hour. Thank you.
— David D. ,
Tim was great. explained everything well
— Robert P. ,