About Tim
I'm a Service Advisor with five years of experience at Serra Traverse City. I'm originally from Traverse City and I'm passionate about providing excellent customer service and ensuring a positive experience for everyone. I'm honest, hardworking, and dedicated to resolving customer issues efficiently and effectively. Clear communication and setting clear expectations are key to my approach. Outside of work, I enjoy spending time with my three kids, playing golf, basketball, and football, and catching Detroit Lions games. I'm happy to chat about sports, family, or anything else that comes up.
Customer rating
4.9 / 5 based on 283 ratings (207 written reviews)
Recent reviews
Thanks Tim for suggesting the drivetrain service and extending the initial checks to include the 1st step towards checking the faulty ‘Auto Start/Stop’ indicator. Nic
— Nicolaas B. ,
Excellent. When one of the young mechanics noted excessive movement of the engine, it was traced to severely damaged motor mounts. These were replaced in time to
— Jeffrey H. ,
Professional & Friendly
— Andrew F. ,
Tim is very efficient - thanks
— Bill M. ,
Tim was good to deal with. I would like to comment on your automated answering service which does not meet customer needs . it should be replaced with a real person such as tim.
— Charles C. ,
Very personable, knowledgeable and efficient. I appreciated the time he took answering questions.
— Carol H. ,
Great individual to work with, very knowledgeable and friendly.
— William W. ,
Tim got me in and out as promised. I found him to be friendly, knowledgeable, and honest.
— Jack R. ,
Horrible initial communication. Nonphone answers. Messages not returned. Texts unanswered. Until I was finally connected with Tim. Good service after that.
— Steven M. ,
Tim was very responsive when ever a had a question. Felt like I was always getting a straight answer not an excuse.
— Paul V. ,