About Travis
I'm a Service Advisor with over a decade in the automotive industry, proudly working here at Serra Traverse City. Traverse City is home, but I've explored a bit, from studying at Northwestern Michigan College to adventures in Costa Rica, British Columbia, the Bahamas, and the Virgin Islands. I approach each day focusing on building healthy relationships with customers, one interaction at a time. I'm generally pretty easy going, and I enjoy connecting with people. Outside of work, I love the outdoors, whether it's snowboarding, fishing, boating, or trying out different water and power sports. I also enjoy more creative pursuits, like drawing, sculpture, and I'm a big fan of motorcycles and golf. I’m passionate about customer service and keeping up with the latest automotive innovations. I enjoy talking about art and literature, current events, new technologies, and a good dose of discovery and science.
Customer rating
5.0 / 5 based on 149 ratings (112 written reviews)
Recent reviews
Super friendly and customer focused!
— Catharina J. ,
Great experience on my last service. Clear and prompt communication, no problems whatsoever.
— Jonathan P. ,
Very knowledgeable, friendly and helpful. An asset to Serra.
— Gregory O. ,
He followed through with all repairs as discussed. Thank you
— Renee R. ,
Amazing service, Travis kept me informed all through the service, got me a loaner since the warranty work went to the next day, and explained everything to a T! Thanks Travis
— Janice F. ,
Fantastic
— Jason S. ,
Skilled at customer service.
— Terry S. ,
He is very helpful and kind to explain all the things this car does. He is polite to even 80 year olds.
— Diana V. ,
Very informative.It's nice to be treated as the owner of the car.
— Shawne M. ,
Very helpful, pleasant and attentive.
— Penelope G. ,